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Privacy

Information collected by grumpstr:

The purpose of grumpstr is to gather and collate consumer complaints in order to improve customer service. In order to do that grumpstr will collect the following information:

[1] At registration: Username, Email Address, Password and optionally collect social media account authentication.

[2] At account update: optionally Name, Location, Website, Bio, Photo and social media account authentication

[3] At preference update: optionally specify your preferences with respect to the type of emails you wish to receive from grumpstr

[4] At the time of adding a grump or making a complaint: Rating, Title, Description relating to the company, product or service that you have chosen to complain about.

optionally

  • Photos and Youtube links (A photo or video can bring a complaint to life)
  • Location (A specific location where the complaint took place)
  • Proposed solution (A suggestion to the company, product and service on how they should resolve your complaint)
  • Confidential (A confidential piece of data shared only between the complainer and the company, product of service e.g. reference number)

[5] All the time: grumpstr does use cookies to support some of the features and functionality on our website. We would encourage you to read our dedicated cookie policy:- https://grumpstr.com/cookies

How does grumpstr use this information:

[A] grumpstr uses the information provided at registration [1] to:

  • Allow you to login to your Account on grumpstr using your Username and Password
  • Your Email Address is used in conjunction with the information provided at preference update [3] to understand your preferences with respect to the type of emails you wish to receive from grumpstr
  • Your Username is used to create your page on grumpstr where visitors to grumpstr can see your complaints and their current status e.g. https://grumpstr.com/simon

[B] grumpstr uses the information provided at account update [2] to:

  • Enhance your page on grumpstr where visitors to grumpstr can see your complaints and their current status e.g. https://grumpstr.com/simon
  • If you Link to Twitter and or Link to Facebook then at the time of adding a grump of making a complaint [4] you can choose whether or not to update your status with a link to your new grump

[C] grumpstr uses the information provided at preference update [3] to determine your preferences with respect to the type of emails you wish to receive from grumpstr

[D] grumpstr uses the information provided at the time of adding a grump or making a complaint [4] to:-

  • Contact the company, product or service to advise them of your complaint and to ask them to provide a solution.
  • Chase the company, product or service to ask them to provide a solution.
  • Identify trends in the types of complaints different companies, products and services receive.

It is important to note that at the time of adding a grump or making a complaint [4] you are granting grumpstr permission to use the information to:

  • Create a page on the grumpstr website that links together your Username, grump or complaint and the company, product or service that you are making a complaint about e.g. https://grumpstr.com/Simon/1
  • Use your grump or complaint for advertising or publicity purposes

Important Notes

Google Adsense is used to provide advertising on some pages on grumpstr, we do not share any information directly with Google Adsense however they may use cookies and the content of the page itself to determine what adverts to display to you.

grumpstr uses appropriate security controls to protect your information however it should be noted that we cannot guarantee the full security of your information and therefore you add it to

grumpstr at your own risk grumpstr will always aim to act reasonably and in accordance with local law as far as Data Protection is concerned.

About us

grumpstr

grumpstr is a new and great way to express your opinions and view on companies, products & services through the power of social media.

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